d9xkf Privacy Policy
& Data Protection

1.1 Registration Data

When you create a d9xkf account, we collect the following information:

• Full legal name (as it appears on your official identification document)
• Date of birth (to verify you are aged 18 or above)
• Email address (for account notifications and correspondence)
• Mobile phone number (for account verification and two-factor authentication)
• Residential address (city and division within Bangladesh, used for verification purposes)
• Username and encrypted password (your password is never stored in plain text)

1.2 Identity Verification Data

In order to verify your identity and comply with our age verification and anti-fraud obligations, d9xkf may request and collect copies of the following documents:

• National Identification Card (NID) issued by the Government of Bangladesh
• Valid passport (front page showing personal details and photograph)
• Utility bill or bank statement issued within the last three months, confirming your residential address
• A photograph or selfie taken alongside your identification document, where required to confirm document ownership

These documents are reviewed by d9xkf's verification team and stored securely in encrypted form. They are used solely for the purpose of identity verification and are not shared with third parties except where required by law.

1.3 Financial and Transaction Data

When you make deposits or withdrawals on d9xkf, we collect transaction metadata including:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile wallet number or last four digits of card (for reference and verification purposes only)
• Transaction amounts in BDT (৳) and timestamps
• Transaction reference numbers provided by the payment processor

d9xkf does not store full card numbers, CVV codes, or mobile banking PINs. Full payment credentials are handled exclusively by certified third-party payment processors.

1.4 Gameplay and Behavioural Data

d9xkf collects data about how you interact with the platform in order to improve your experience, detect unusual activity, and fulfil our responsible gaming obligations. This includes:

• Games played (including slots, cricket betting, Darts, Lucky Gods Fishing, live casino)
• Wager amounts, win and loss records, and session durations
• Betting patterns and frequency of play (used for responsible gaming monitoring)
• Bonus and promotion interactions

1.5 Technical and Device Data

When you access d9xkf via any device, we automatically collect certain technical information:

• IP address (used for security, fraud detection, and geographic verification)
• Device type, operating system, and browser version
• Session timestamps and login history
• Referral source (if you arrived at d9xkf via a link from another site)

1.6 Communications Data

If you contact d9xkf via live chat, email, or any in-app support channel, we retain records of that communication — including the content of messages, timestamps, and any attachments — for a period of up to five (5) years from the date of communication. This data is used to resolve disputes, maintain service quality, and protect both the player and d9xkf in any formal complaint or legal proceeding.

2.1 Core Platform Operations

The primary purpose for which d9xkf processes your personal data is to operate the platform and provide you with the services you have requested. This includes creating and managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, settling bets and game outcomes, and delivering customer support.

2.2 Identity and Age Verification

d9xkf is an 18+ platform. We use your registration data and any identity documents you provide to verify that you are old enough to use the platform and that you are who you say you are. This is a legal and ethical obligation that d9xkf takes seriously. Verification checks may be performed at registration, before processing any withdrawal, or at any other point where d9xkf has a reasonable basis to conduct them.

2.3 Security and Fraud Prevention

d9xkf uses technical and behavioural data — including IP addresses, device fingerprints, login patterns, and transaction histories — to detect and prevent fraud, money laundering, account takeovers, and other forms of abuse. Where suspicious activity is detected, we may freeze an account, request additional verification, or report the matter to relevant authorities in Bangladesh without prior notice to the account holder.

2.4 Responsible Gaming Monitoring

Under our Responsible Gaming obligations, d9xkf monitors gameplay patterns to identify players who may be showing signs of problem gambling. This may include tracking session length, wager frequency, and changes in betting behaviour. Where a concern is identified, our responsible gaming team may make proactive contact with the player to offer support tools such as deposit limits, time-out periods, or self-exclusion. This processing is carried out in the player's genuine interest and in fulfilment of our responsible gaming commitments.

2.5 Marketing and Promotional Communications

With your consent, d9xkf may use your email address and mobile phone number to send you information about promotions, bonuses, new games, and seasonal offers (including BPL cricket season promotions, Eid offers, and Pohela Boishakh specials). You may withdraw your consent to receive marketing communications at any time by updating your notification preferences within your d9xkf account settings, or by contacting support at [email protected] (plain text — not a link). Withdrawal of marketing consent does not affect your ability to continue using d9xkf.

2.6 Legal Compliance and Dispute Resolution

d9xkf may process your personal data where it is necessary to comply with a legal obligation, to respond to a lawful request from a competent authority, or to establish, exercise, or defend legal claims. In all such cases, d9xkf will process only the minimum data necessary to fulfil the specific legal requirement.

2.7 Platform Improvement and Analytics

Aggregated and anonymised gameplay and behavioural data may be used by d9xkf to analyse platform performance, understand player preferences, and improve the overall quality of the service. This type of processing does not involve your identifiable personal data and cannot be used to single you out as an individual.

3.1 Payment Processors

In order to process deposits and withdrawals, d9xkf shares the minimum necessary transaction data with our certified payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay integrations, as well as Visa and Mastercard processing networks. These processors receive only the data required to execute the specific transaction and are bound by strict data handling obligations.

3.2 Game Providers

d9xkf's casino games and sports betting products are delivered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player session token and certain non-identifiable account parameters in order to launch and operate the game. They do not receive your full name, NID, payment details, or contact information.

3.3 Identity Verification Services

Where d9xkf uses a third-party identity verification service to assist with document review or age verification, your submitted identity documents may be processed by that service under a data processing agreement. All such services are required to maintain the same standard of data security as d9xkf and may not retain your documents beyond the period necessary to complete the verification check.

3.4 Legal and Regulatory Disclosure

d9xkf may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies in Bangladesh where required to do so by a valid legal order, warrant, or other lawful demand. In such cases, d9xkf will disclose only the information specifically required by the legal instrument and will not volunteer additional data beyond what is lawfully compelled.

3.5 Business Transfers

In the event that d9xkf undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. In such an event, d9xkf will provide reasonable notice to affected players and ensure that the successor entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.

3.6 No Advertising Networks

d9xkf does not share your personal data with online advertising networks, social media platforms, or data brokers for the purpose of targeted advertising. Any promotional communications you receive from d9xkf are sent directly by d9xkf — your data is never passed to third-party advertisers to run campaigns against you on other platforms.

The following table summarises the categories of third-party recipients and the data shared with each:

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember certain information about your visit — such as your login state, language preferences, and session settings — so that subsequent visits are smoother and more personalised. d9xkf uses cookies and similar technologies (including local storage and session storage) across its platform.

4.2 Cookies Used by d9xkf

d9xkf uses the following categories of cookies:

• Essential cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in securely, security tokens that prevent cross-site request forgery, and load-balancing cookies that ensure consistent platform performance. Essential cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as your last-selected game category (e.g., Slots, Cricket, Darts) and display settings. These improve your experience on return visits but are not strictly required for the platform to operate.
• Analytics cookies: d9xkf uses privacy-respecting analytics tools to understand how players use the platform — for example, which pages are visited most frequently and how long sessions last. This data is aggregated and anonymised and is used solely to improve d9xkf's service quality. d9xkf does not use Google Analytics or other third-party ad-analytics services that share data with advertising networks.

d9xkf does not use advertising tracking cookies, retargeting pixels, or any technology that tracks your activity across other websites after you leave the d9xkf platform.

4.3 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, accept only essential cookies, or clear existing cookies on demand. Please note that blocking essential cookies will prevent you from logging in to d9xkf and may significantly impair the platform's functionality. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.

4.4 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal that you can enable to request that websites not track your browsing behaviour. d9xkf respects DNT signals where technically feasible. When a DNT signal is detected, d9xkf limits data collection to essential cookies and session management only, and does not activate any optional analytics tracking for that session.

5.1 Security Measures

d9xkf implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and d9xkf's servers
• Encryption of sensitive data at rest, including identity documents and financial records
• Access controls that restrict internal access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of the d9xkf platform
• Two-factor authentication (2FA) availability for all player accounts
• Automatic session expiry after periods of inactivity to reduce the risk of unauthorised access from shared devices

5.2 Data Storage Location

Player data collected by d9xkf is stored on secure servers. d9xkf takes reasonable steps to ensure that data is stored and processed in environments that provide an adequate level of protection consistent with the standards described in this Privacy Policy. Where data is processed outside Bangladesh in the course of providing platform services, d9xkf ensures that appropriate safeguards — including contractual data protection obligations with all data processors — are in place.

5.3 Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, d9xkf will take immediate steps to contain the breach, assess its impact, and notify affected players as quickly as is practicable. Notifications will be sent to the email address associated with each affected account and will describe the nature of the breach, the data involved, the steps d9xkf has taken in response, and any recommended actions for the player. d9xkf maintains an incident response plan specifically for personal data breaches.

5.4 Player Responsibility

While d9xkf takes all reasonable steps to protect your account, you also play an important role in keeping your data secure. You are responsible for maintaining the confidentiality of your d9xkf login credentials and for ensuring that you log out of your account when using shared or public devices. d9xkf strongly recommends enabling two-factor authentication (2FA) on your account and using a unique, strong password that you do not use on any other website or service.

6.1 Right of Access

You have the right to request a copy of the personal data that d9xkf holds about you. Access requests can be submitted by contacting our support team via in-app live chat or by emailing [email protected] (plain text only — not a clickable link). d9xkf will respond to all access requests within 30 days of receipt and will provide the data in a clear, readable format at no charge.

6.2 Right to Rectification

If any personal data that d9xkf holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly within your d9xkf account settings. For changes to core identity data — such as your legal name or date of birth — you may be required to submit supporting documentation to confirm the correction.

6.3 Right to Erasure

You may request the deletion of your personal data from d9xkf's systems. d9xkf will fulfil erasure requests where the data is no longer necessary for the purpose it was collected, where you withdraw consent and no other legal basis for processing exists, or where the data has been unlawfully processed. Please note that d9xkf may be required to retain certain data for a defined period to comply with legal obligations — for example, financial transaction records and identity verification documents may need to be retained for a minimum period under applicable regulations. In such cases, d9xkf will inform you of the specific retention requirement and delete the data as soon as the retention period expires.

6.4 Right to Restrict Processing

In certain circumstances — for example, while d9xkf is verifying the accuracy of disputed data — you may request that we restrict the processing of your personal data. During the restriction period, d9xkf will store your data but will not use it for any purpose beyond the specific operation required to resolve the dispute.

6.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To unsubscribe from d9xkf marketing communications, update your notification preferences in your account settings or contact support at [email protected] (plain text — not a clickable link). Marketing opt-outs are processed within 5 business days. Opting out of marketing does not affect your access to d9xkf's core platform services.

6.6 How to Exercise Your Rights

To exercise any of the privacy rights described in this section, please contact d9xkf's support team via in-app live chat (available 24/7) or by sending a written request to [email protected] (plain text — not a clickable link). Please include your registered username and a description of your request. d9xkf may request proof of identity before processing certain requests in order to protect against fraudulent data access claims. All requests will be acknowledged within 5 business days and resolved within 30 days (Bangladesh Standard Time, UTC+6).

7.1 Retention Principles

d9xkf retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. When data is no longer needed and no legal retention obligation applies, it is securely deleted or anonymised in a manner that prevents reconstruction of the original personal data.

7.2 Specific Retention Periods

The following retention periods apply to the main categories of data held by d9xkf:

7.3 Inactive Account Data

Where a d9xkf account has been inactive for 12 consecutive months, d9xkf will review the account in accordance with its inactive account policy as described in the Terms & Conditions. Core identity and financial data associated with an inactive account will be retained for the periods specified in the table above, regardless of account activity status, in order to meet legal retention obligations.

8.1 Right to Amend

d9xkf reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made to this policy, d9xkf will post a prominent notice on the platform and update the "Last Updated" date at the top of this page. For significant changes that materially affect how your data is used, d9xkf will also send a notification to the email address associated with your account.

8.2 Acceptance of Updated Policy

Your continued use of d9xkf following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using d9xkf and contact support to request account closure and data deletion in accordance with your rights under Section 6 of this policy.

8.3 Contact for Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to d9xkf's data handling practices, please contact our support team at [email protected] (plain text — not a clickable link) or via in-app live chat. All privacy-related enquiries will be acknowledged within 5 business days and responded to in full within 30 days (Bangladesh Standard Time, UTC+6). 18+ only. Please gamble responsibly.